Customer Policies | versus

Effective 3 August 2026

These customer policies explain the standards that apply when you use versus.

1. Status and scope

These customer policies apply to the services provided by Versus Inc, trading as versus. Versus Inc is licensed and regulated in Great Britain by the Gambling Commission under account number 101143.

2. Identity and account use

Customers must be at least 18 years old and use their own identity, account and payment methods. Versus requires completed identity and age verification before accepting a deposit, bet or withdrawal. Sumsub supports the verification process. Each customer may hold only one account.

3. Payments

Nuvei supports payment processing and Xace supports banking and account services. A payment method must belong to the verified account holder. Versus may request further information before accepting or releasing funds where this is required for identity, payment ownership, fraud prevention or financial-crime purposes.

4. Financial crime

Adam David Neal is the Nominated Officer and MLRO and owns the financial-crime framework. It includes customer due diligence, enhanced due diligence where appropriate, source-of-funds and source-of-wealth enquiries, transaction monitoring, account restrictions and suspicious activity reporting. The Director retains overall responsibility for the licensed business.

5. Safer gambling

Versus provides deposit limits, time-outs and self-exclusion. Versus monitors account activity and customer contact for indications of gambling-related harm. Action is based on the customer’s circumstances and may include contact, a protective measure, a review or an account restriction. Versus participates in GAMSTOP; a GAMSTOP match prevents gambling and direct marketing.

6. Fair betting and fees

The odds and potential return form part of each Prediction. Versus charges a transaction fee equal to 2% of the stake, in addition to the stake, with no maximum fee cap. Available Fee Credit can be used only against this transaction fee.

7. Promotions

A promotion is governed by the terms published with it. The £200 pre-launch waitlist voucher is Fee Credit for eligible people who joined the versus waitlist before operational launch and complete identity verification. It covers the versus transaction fee only. It does not fund a stake and is not cash, withdrawable or transferable.

8. Complaints and IBAS

Support requests can be sent to support@versusapp.com. Formal complaints can be sent to complaints@versusapp.com. An eligible gambling dispute that remains unresolved after the internal process may be referred to IBAS. IBAS provides its service to consumers free of charge.

9. Privacy

Personal information is handled in accordance with the versus Privacy Policy. Privacy questions can be sent to dpo@versusapp.com.